Customer Service

YNZAL’s team of knowledgeable Business Consultants and experienced Technical Engineers can handle all questions about product compatibility, suitability and specifications for the various hardware and software products that we offer.  • Consult with our Customer Representatives regarding equipment and software purchases before ordering. Know the product’s capabilities/limitations and identify their compatibilities with your existing setup and see if they line up with your expectations.

• Check status of your order, know their availability and delivery schedule including payment concerns and other delivery instructions.

• Receive assistance on setup and use, troubleshooting and diagnostic of hardware troubles and software applications, plus basic network troubleshooting. You can rely on our timely and efficient pre- and after-sales technical support.

Our online-based Customer Support Team is ready to serve you Monday through Friday from 8:30 am to 5:30 pm, and Saturday from 8:30am to 12:30pm. You can chat with our online representative or through email via support@ynzal.com.

If your concern is urgent, you may also call us at Tels: 8373-2232 • 8373-3940 • 8372-5389 to speak with any of our Team member.

 

                      Business Hours:
                      8.30a to 5.30p (M-F)
                      8.30a to 12:30nn (Sat)
                      Closed (Sundays & Holidays)